Set up business appointments.
Manage business staff.
Take care of Customers to be called.
Administrate lost call list.
View and analyse call activity log.
The system notifies the predefined Customers about their appointments.
The Customers are reminded based on predefined schedules.
The appointments are gathered from CSV file exported from a 3rd-party contact database.
If a 3rd-party contact database is available for the system to gather Customer information from, integration will be provided as a custom development.
Otherwise, the Customers list must be exported to a CSV file and then imported in the system’s database.
The system automatically detects the lost calls and queues them for calling back.
When business staff is available for taking calls, the system will automatically dial from the Lost Call List. Also, Customers to be called can be manually added to the Call Lost List.
Call log presents in-depth details including Call Result that represents the automatic call status that helps for call log analysis.
Optionally, the system sends notifications to Customers about their pre-recorded message availability, over phone calls/ SMS/ Emails. Customers may call in the system afterwards and listen to the Supervisor's pre-recorded message.